AUSTRALIAN ORDERS –
Please contact us directly prior to ordering if your delivery address is a holiday home or if you live in an apartment building with no doorman or concierge service. If there is no authority to leave at your address, we may need to use a different carrier and different delivery charges may apply.
Nearly all items seen on our website are available for Australia wide shipping. If an item is not available for shipping, it will be noted clearly in the description.
You can receive an instant shipping quote on your order prior to checking out within your cart. Add the items you wish to purchase to your cart, add in your postcode and state and our online store will generate a shipping cost for you. If it says to contact us for a price, we endeavor to have a personalised shipping quote back to you within the same day.
Our special flat rate delivery prices are only available when we are able to ship your order with TNT or Fastway Couriers. When using these couriers, we will provide you with a tracking number to follow your delivery, however the drivers will not phone prior to make sure someone is home. Once your order has been dispatched, delivery is estimated within 2-10 business days. Rural areas may take slightly longer. All delivery times are approximate and unexpected delays may arise which are outside of our control. We can not select a specific day or time for the 3rd party driver to complete your delivery as they run their own schedules
If it is not safe for the driver to leave your goods at the address provided, they will take your order back to their depot for you to reschedule the delivery again on a nominated day. Re-delivery charges may apply, so please consider if there is a more suitable shipping address (a work address or the address of a family member/friend/neighbour who is more likely to be home) that the goods can be delivered to.
Please make a note at check out if there is somewhere safe your items can be left at the shipping address without a signature. We are able to pass on specific notes to the drivers if this helps your items get delivered with no delays. Please note that couriers are not able to enter your home for delivery and it is a “to door” service only.
We are currently not able to deliver on requested days. Delivery times are scheduled by our transport companies and are out of our control.
We use trusted furniture removalists for our larger items that service many areas in Australia, including all capital cities and many interstate & rural areas. These carriers have a slightly longer turn around time, however they do phone prior to delivery and offer a professional service. They charge a higher premium for deliveries, however we subsidise the cost as much as possible for your convenience. Please allow anywhere from 2-15 days for delivery when using these removalists. Areas such as North Queensland, Western Australia and The Northern Territory have longer delivery times. Please contact us prior to checking out if you live in one of these destinations.
We are currently offering a subsidised, $99 flat rate delivery cost on all bedhead and side table orders when shipped with TNT couriers. This price is Australia wide, however some small surcharges may apply if you are in a hard to reach, rural area or if there is nowhere safe to leave the items should you not be home at the time of delivery. Items that include glass in the design may be excluded from this subsidized cost as they are not able to be shipped with TNT couriers.
INTERNATIONAL ORDERS –
Due to limited carriers and the high freight costs, unfortunately we are not currently able to ship our pieces internationally at this time.