At Naturally Cane Furniture, we believe in transparency and fairness when it comes to pricing. That’s why we choose to keep our delivery costs separate from the price of our products, rather than building these costs into the item price as many other e-commerce stores do. Even if other online stores or brands offer “free delivery” as a marketing tool, the truth is that you may still be paying for it through the price of the product.

By keeping delivery as a separate charge, we ensure that if you choose to collect your purchase directly from one of our showrooms, you aren’t paying anything extra for a delivery service you aren’t using. 

Additionally, we subsidise our delivery charges, meaning that even though we pass on the delivery cost as a separate item, we absorb a portion of what carriers charge. This helps us ensure that our customers receive a fair and competitive rate for delivery, no matter where they are located. 

 

To get a delivery quote, simply add the items you wish to purchase to your cart and enter your suburb and postcode into our shipping calculator. Delivery prices vary for each item based on size, weight, and the fragile nature of the product. For example, a bedhead or side table might be shipped using a local courier, while a larger item like a lounge will require delivery by a dedicated furniture carrier or removalist.

Our range of areas covered by our subsidised freight is continually expanding. However, if you’re located in a remote area or far from our warehouse, the shipping calculator might prompt you to contact us for a delivery quote. This doesn’t mean we can’t deliver to your location; it just means we want to ensure an accurate delivery price for the specific pieces you’re interested in. Once you receive the delivery quote, either over the phone or through email, there is absolutely no obligation to place an order.

In some cases, it may take a bit of time to obtain a quote from a suitable carrier, and in rare instances, there may not be a suitable carrier available in our network. If that happens, we’ll work with you to find alternative delivery options.

 

DELIVERIES WITHIN AUSTRALIA

For items shipped via courier, you’ll receive a tracking link via email, allowing you to monitor the progress of your delivery. If a furniture removalist is used, you will receive a phone call prior to delivery to coordinate the arrival. If there is a secure place to leave your items without a signature, such as a front porch, back veranda, under a carport, or down a side gate, please specify this when placing your order. Drivers are unable to enter homes or open doors, so identifying a safe drop-off spot can make the process more convenient.

If your delivery address is a holiday home or an apartment building without a doorman, security, or concierge service, we ask that you contact us before placing your order. This helps us make any necessary arrangements to ensure a smooth delivery process.

In cases where no safe place is available, the driver will return your items to the nearest depot, and you will need to contact them to arrange a re-delivery. Please note that extra charges may apply for this service, depending on the carrier. To ensure smooth delivery, we also ask that you provide clear access on your street for the delivery vehicle.

Deliveries are to the ground floor level and to the door only unless other arrangements have been made in advance.

We require 1-4 business days to dispatch in-stock orders from our warehouse. After dispatch, delivery times can vary between 2-15 business days, depending on your location and the carrier. While we strive to make deliveries as timely as possible, we are unable to guarantee a specific day or time for delivery. If you have a particular deadline for delivery, please reach out to us before making your purchase, and we will do our best to accommodate your needs.

 

CLICK & COLLECT FROM OUR NSW SHOWROOMS

For customers in the area, we offer Click & Collect from our Broadmeadow & Sydenham Showrooms. Kindly ensure that you select this option before checking out.

Please allow for a transfer time of 2-14 days for in-stock items to reach your selected showroom for collection. If you need to collect your purchase sooner, please get in touch with your nearest showroom before placing your order.

Our showrooms are situated in Broadmeadow 2292 and Sydenham 2044

Please be aware that not all products listed on our website are available at our showrooms for immediate takeaway.

 

INTERNATIONAL DELIVERIES

Currently, our international shipping services are primarily focused on large commercial orders. If you have interest in shipping our products abroad for commercial projects, please send us an email including the design name, quantity, and delivery details. This information helps us provide you with a prompt and accurate response.