Our Online store offers you the opportunity to view, browse and purchase our range of Cane, Wicker and Rattan furniture from all parts of the globe.
Our retail showrooms offer you the opportunity to ‘try before you buy’ so you’re able to make the right decision.
So, this means we have a very tight return policy to ‘change of mind’ as the same as our retail stores. If you get the furniture delivered and you don’t like it, we’re always happy to work with you to find a solution, but you must understand you cannot ask us to pay the return freight and refund your money. If you order has been custom ordered, we cannot offer an exchange or refund for ‘change of mind’.
As we process your orders immediately with our manufacturer to ensure a quick turnaround of your purchase, we regret that cancellation or changes to your order may not be possible unless we receive your request via email with 12 hours of placing your order. No cancellation or changes will be accepted after this time. Cancelled orders will attract a minimum processing fee of 20% of the full purchase price. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
There is no refund, exchange or returns on any sale items. Please read all descriptions carefully prior to purchasing sale items.
Order lead times & delivery times quoted by Naturally Cane are approximate only and we are not responsible for any delays. If you need your items by a particular date, this must be discussed in writing prior to checkout and confirmed with a salesperson that we can meet that expected date.
It is your responsibility to check stock levels prior to purchasing. All our items state the re-order lead time if out of stock. We can not cancel or refund your order if you have placed an order for an out of stock item and no longer wish to wait the lead time stated on the listing.
Freight charges are non refundable and cannot be used as credit (delivery or return).
If the product arrives to you damaged, you must contact us with 24hours to discuss. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
In order to apply for a refund, exchange, repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. We hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.
Unless otherwise stated, our Rattan/ Wicker/ Cane Furniture is not suitable for use in outdoor or directly exposed areas. If using our Rattan/Wicker/Cane furniture in this situation, your warranty will be void and you do so at your own risk.
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.
Please note that all our items are handmade and may have slight flaws and or imperfections which give them individual character and charm. Frame colours may vary slightly in person to how they are shown on your computer screen. If you have any queries about a colour, please contact us prior to purchase.
Our solid Elm Tables are sourced from Russia, America and Germany. They come from different climatic regions which are different to our climate (Australia is an extremely dry country). Some of the tables could expand and contract and it is a natural occurrence of timber to split/crack. Even though these things can happen, they can be easily repaired to blend in with the looks of the table’s finishing. With solid timber we can never guarantee 100% that split/cracks will not occur. If you have any hesitations please avoid purchasing these products.
If you need further details on a product to ensure you have all the information you need please contact us directly. If you’d like more images, fabric swatches or some help choosing we have skilled staff to assist you.
We reserve the right to update the terms and conditions set out herein without notice.