Frequently Asked Questions
Can I pick up my order?
Your items can be collected from our Newcastle warehouse at no charge. Items can be transferred to one of our showrooms for pickup, also at no charge.
Can I send a courier/carrier to pickup my order?
Unfortunately, this isn’t an option we offer. The two easiest ways to get your goods from us are to buy online and have our partner courier service deliver to your door, or to visit one of our stores yourself to pick up your goods.
If a courier service arrives to collect your items with no prior communication with us, we may not release the items from our warehouse or showroom and you will still be charged for a missed delivery by your nominated courier.